REFUND POLICY

We have a 7-day return policy, which means you have up to 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUND POLICY

Customers who purchased through COD will receive the refund as coupon codes or gift cards.

Customers who purchased through prepaid will get a direct refund to their bank accounts.

HOW TO RAISE A RETURN / EXCHANGE REQUEST?

• Visit the returns section on the website.
• Submit the required details in the empty fields
• Follow the instructions and select the items you would want to return
• A confirmation email would be shared once the return request is approved 

EXCHANGE POLICY

For exchange, the reverse pick-up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 8-10 days for it to get delivered, mostly sooner depending on the region.

Note: Once a product is exchanged and delivered, no further actions such as exchange or refund would be applicable to that order. 

You can always contact us for any return questions at info@onfirefashion.com

RETURN POLICY

Once we receive the product at our warehouse, we will refund the money, as per your preferred choice. For Credit card/Debit card/Net Banking payments, it may take up to 8-10 business days for the refund amount to reflect in your account (depending upon your bank).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if, you receive the wrong item, so that we can evaluate the issue and make rectify the same at the earliest.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods and personalized items (such as special orders, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds can be given in customer's Bank Account 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll automatically be credited to your Account.